Item must be returned within 30 days from the day you've received your order.
Item must be unworn and unwashed (no odours, blemishes, signs of wear etc). If the returns item fails this test, they will be disposed of and a refund cannot be issued so please take extra care.
Items covered in human or animal hair will not be accepted and will also disposed of.
All items are checked thoroughly before any action is taken.
Returns can take up to 7 days to process.
All exchanges are sent out on a standard service.
Shipping costs are non-refundable. We deliver products from Monday to Friday. We do not ship on bank holidays. We can only complete an order to a delivery address which is a home or office address in the UK.
The returned parcel is the customers responsibility up until it has arrived at Freetrain and you are notified that it has done so.
For our returns address please visit our contact page.